Prints:

• We will provide a no charge replacement or refund for any quality issues. We may request to have the print / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact info@visionaryartworks.net

Originals:

• If you’re not satisfied with the original painting that you received, You can return it for a refund within 30 days of the purchase date. We will issue a refund after it has been returned to us in its original packaging. You must pay the return shipping costs and insurance is required for the full purchase amount.

• If your original arrives damaged, Please contact us immediately (within 10 days of its delivery)  info@visionaryartworks.net  Photos of the damaged crate or box and photos of the damage to the painting or its frame are required. 

• Originals cannot be replaced, but they can be repaired (if the damage is not extensive). Originals that are damaged or destroyed during shipping will be handled on a case by case scenario. We may request to have the original painting be returned to us and would provide a return shipping label. Photos of the crate / box will be required along with detailed photos of the damage on the painting or its frame. If the damage is beyond repair, a refund will be issued. We may request to have the original painting be returned to us and would provide a return shipping label.  We have shipped paintings across the USA and have yet to have any problems with damaged artwork. We will do our best to keep it this way.